1. Can I change the pickup time?

• During the business hours, you can change the pickup time for 2 hours without prior notice.
• If you wish to change the time outside of business hours, please make sure to contact customer service in advance.

2. Is it possible to pick up or return at Incheon Airport Terminal 2?

• Currently not available.

3. What should I do if I need to return the device outside of business hours?

• Place the device in the return box located inside the return area.
• Then, send a photo to customer service.

4. Can I extend the rental period?

• Extensions are possible if there is availability in the rental schedule.
• To extend the rental period, please make sure to contact customer service in advance.
• Extension fees:
  • S23: 10,000 KRW
  • S24: 15,000 KRW
• Extension fees must be paid in cash only.

5. Can I rent the device for just one or two days?

• Yes, it is possible.
• However, the minimum rental fee is for 3 days, so you will need to make a reservation for at least 3 days.